EML Group
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Case Manager

JuniorMid levelFull-timeHybridGosford NSW 2250, AustraliaPosted 5 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Joining EML as a Case Manager means becoming part of a vibrant team dedicated to making a real difference in people's lives. This job offers a unique opportunity to support individuals on their journey to recovery after injury or illness, all while enjoying a flexible work environment that values your well-being. EML fosters a culture of appreciation and connection, ensuring that every team member feels valued and empowered to thrive.

You'll be responsible for

📂

Managing claims

Managing a full portfolio of physical and psychological injury claims.
🤗

Building relationships

Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
🚀

Implementing strategies

Implementing proactive strategies to support timely recovery and return-to-work outcomes.

Key criteria

🤝

Customer service experience

Demonstrated experience in customer service roles across various industries.

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💻

Computer literacy

Proven ability to learn and use new software systems effectively.

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🗣️

Strong communication skills

Experience building rapport through effective verbal and written communication.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles across various industries.

View

Computer literacy
Proven ability to learn and use new software systems effectively.

View

Strong communication skills
Experience building rapport through effective verbal and written communication.

View

Resilience in challenging situations
Demonstrated ability to navigate difficult conversations with empathy.

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Creative problem-solving
Experience applying creativity and initiative in stakeholder engagement.

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