About the job
As a Case Manager in the Recovering Independence team at EML, you will play a vital role in supporting individuals recovering from long-term work-related injuries. Your work will directly impact their journey towards independence and wellbeing, making every day fulfilling. EML values a collaborative and inclusive culture, where employees are encouraged to grow and thrive.
You'll be responsible for
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Providing customer-focused service
Delivering timely and empathetic support to injured workers and employers, ensuring their needs are met.📊
Managing caseloads
Proactively handling all aspects of a caseload of worker’s compensation claims within compliance guidelines.🔍
Conducting claims reviews
Facilitating claims reviews, case conferences, or face-to-face meetings with clients as needed.Key criteria
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Experience in customer service environments
Demonstrated experience in fast-paced, high-pressure customer service settings.View
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Strong PC skills
Proven ability to quickly learn new systems and processes.View
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Excellent communication skills
Ability to engage and influence diverse stakeholders effectively.View
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