Case Manager
About the job
The Case Manager job at Toll Group is an exciting opportunity to support Australian Defence Force members and their families during their relocations across Australia. This role is crucial in ensuring a smooth and superior relocation experience, making a real difference in the lives of those who serve our country. The team values collaboration and a supportive environment, where everyone is encouraged to grow and make an impact.
You'll be responsible for
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Delivering high-quality relocation experiences
Providing a world-class case management experience for relocating ADF members and their families.📅
Managing expectations
Ensuring members and their families understand the service scope and relocation life cycle.📋
Administering relocation policy
Proactively managing Defence relocation policy and entitlements in accordance with client KPIs.Key criteria
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Case management experience
Demonstrated experience in case management or related fields.View
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Policy interpretation skills
Ability to interpret and apply policies and legislation effectively.View
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Effective communication skills
Strong written and verbal communication with diverse stakeholders.View
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