EML Group9 followers45 jobs

Case Manager - Specialised Insurance

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Case Manager at EML, you will play a vital role in supporting individuals on their recovery journey. Your work will directly impact the lives of injured workers, providing them with the guidance and support they need to regain their confidence and return to work. The team thrives on collaboration and values a culture of learning, ensuring that everyone feels empowered and valued.

Meet the team

About the company

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You'll be responsible for

📋

Managing claims

Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to make a positive impact every day.
⚙️

Implementing strategies

Preparing and implementing strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
🔗

Liaising with stakeholders

Liaising regularly with internal and external stakeholders to progress strategies and actions.

Key criteria

🧑‍⚕️

Customer service experience

Extensive experience in customer service roles is essential.

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💼

Allied health or case management experience

Experience in allied health or case management is highly advantageous.

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🤝

Strong communication skills

Ability to build rapport and trust with stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Extensive experience in customer service roles is essential.

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Allied health or case management experience
Experience in allied health or case management is highly advantageous.

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Strong communication skills
Ability to build rapport and trust with stakeholders.

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Empathy and resilience
High level of empathy when supporting injured workers.

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Strategic thinking
Proactive and creative approach to problem-solving.

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