About the job
As a Case Manager at EML, you will play a vital role in supporting individuals on their recovery journey. Your work will directly impact the lives of injured workers, providing them with the guidance and support they need to regain their confidence and return to work. The team thrives on collaboration and values a culture of learning, ensuring that everyone feels empowered and valued.
You'll be responsible for
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Managing claims
Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to make a positive impact every day.⚙️
Implementing strategies
Preparing and implementing strategies within required timeframes to achieve optimal outcomes and minimise claim costs.🔗
Liaising with stakeholders
Liaising regularly with internal and external stakeholders to progress strategies and actions.Key criteria
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Customer service experience
Extensive experience in customer service roles is essential.View
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Allied health or case management experience
Experience in allied health or case management is highly advantageous.View
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Strong communication skills
Ability to build rapport and trust with stakeholders.View
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