Change Management Specialist, Home-in
About the job
The Change & Content Management Specialist plays a critical role in ensuring that all operational changes across CSO are delivered smoothly, communicated effectively, and adopted successfully. This job is essential for maintaining high standards in customer experience throughout the home-buying journey. The team thrives on collaboration, creativity, and a proactive approach to change management.
You'll be responsible for
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Leading change management strategies
Leading the development and execution of fit-for-purpose change management strategies that maximise adoption of new processes, systems, and tools across CSO.🔍
Conducting impact assessments
Conducting detailed impact assessments to evaluate how changes affect people, processes, customer experience, and technology touchpoints.📝
Creating and maintaining SOPs
Owning the creation, maintenance, and version control of all CSO SOPs, FAQs, knowledge-base content, and process documentation—ensuring accuracy, usability, and alignment with operational reality.What we're looking for
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Change management framework expertise
Strong understanding of change management principles and methodologies.View
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Process documentation experience
Experience developing SOPs and operational content.View
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Exceptional communication skills
Ability to manage stakeholders and influence effectively.View
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