Mid levelFull-timeHybridGosford NSW 2250, AustraliaProfessional servicesCustomer service and supportPosted 2 weeks ago
About the job
The Case Management Specialist/Advisor position at icare is all about managing claims and ensuring compliance while fostering strong relationships. This job plays a crucial role in contributing to the continuous improvement of icare’s claims processes, ultimately providing the best care for the people served. The team values collaboration and is dedicated to supporting each other in a hybrid working environment.
You'll be responsible for
📂
Managing claims
Taking ownership of a varied portfolio of claims, including complex cases, from initial lodgement to closure, providing relevant advice and support.📞
Communicating with stakeholders
Providing strategic communication to stakeholders, ensuring clear and accurate information dissemination on claims and entitlements.📜
Ensuring compliance
Keeping up to date with relevant legislation and conducting regular quality assurance reviews of claims activities.Key criteria
📁
Claims management experience (1+ years)
Experience managing a portfolio of claims, including complex cases.View
🗣️
Strong communication skills
Proven ability to communicate effectively with stakeholders and providers.View
🧠
Problem-solving abilities
Demonstrated sound judgement in decision-making and problem resolution.View
View more
