Claims Car Advisor
About the job
This job is all about guiding customers through their claims journey, ensuring they feel supported during challenging times. By managing claims end-to-end, you will develop valuable judgement and decision-making skills that pave the way for long-term career growth. The team thrives on collaboration and empathy, creating a supportive environment where everyone can succeed.
You'll be responsible for
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Managing claims
Taking ownership of claims once they are lodged and managing them through to resolution.đą
Communicating with stakeholders
Being the main point of contact for customers, repairers, and assessors, keeping everyone updated and on track.đ
Reviewing policy details
Reviewing policy details and evidence to make fair, accurate decisions within guidelines.Key criteria
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Claims management experience
Proven experience managing claims from initiation to resolution.View
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Customer communication skills
Demonstrated ability to explain complex information clearly to customers.View
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Organisational skills
Experience prioritising multiple claims effectively to ensure timely processing.View
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