Bay Building Services6 jobs

Claims Coordinator (Brisbane, Adelaide, Sydney or Melbourne)

JuniorMid levelContractHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 3 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a proactive Claims Coordinator at Bay Building Services, a national leader in the insurance building sector. You'll play a crucial role in guiding customers through their property insurance claim journey, ensuring claims are processed efficiently and professionally. The team values a supportive and down-to-earth culture, making it a great place to grow your skills and make a real impact.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📑

Managing new claims

Overseeing claims from lodgement through to completion, ensuring a smooth process.
📅

Scheduling estimators and coordinating site appointments

Arranging necessary appointments for estimators and site visits to keep claims on track.
📞

Handling inbound and outbound calls

Communicating with customers and stakeholders to provide updates and gather information.

Key criteria

📞

Customer service and communication skills

Demonstrated experience providing exceptional customer service and clear communication.

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🗂️

Administrative and organisational skills

Proven ability to manage multiple tasks efficiently and effectively.

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💻

Computer literacy and data entry accuracy

Strong proficiency in computer systems with high data entry accuracy.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service and communication skills
Demonstrated experience providing exceptional customer service and clear communication.

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Administrative and organisational skills
Proven ability to manage multiple tasks efficiently and effectively.

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Computer literacy and data entry accuracy
Strong proficiency in computer systems with high data entry accuracy.

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Claims experience
Previous experience in claims processing is highly regarded.

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Insurance or building industry knowledge
Background in insurance or construction is advantageous.

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