About the job
The job is about becoming a Claims Management Review Specialist with icare, where you will play a crucial role in resolving escalated premium impact complaints. Your work will directly contribute to improving claims management practices and ensuring adherence to legislative guidelines. The team values collaboration and is committed to supporting each other in delivering the best outcomes for the community.
You'll be responsible for
🕵️♂️
Investigating and resolving complaints
Processing, investigating, and resolving complex, sensitive, and escalated complaints pertaining to claims and/or policies/premiums.⚖️
Interpreting legislation
Interpreting and applying relevant sections of legislation, policy, and operational guidelines to resolve complaints with a procedural fairness mindset.🗣️
Providing guidance
Offering clear and consistent guidance to policy outcomes team members to assist in determining premium impact.Key criteria
📄
Claims management experience (5+ years)
Demonstrated experience managing complex claims investigations and complaints.View
📚
Understanding of NSW workers compensation
Extensive knowledge of the NSW workers compensation insurance industry.View
⚖️
Current knowledge of NSW legislation
Up-to-date understanding of relevant legislative guidelines.View
View more
