About the job
The Client Protection Specialist at OFX plays a vital role in safeguarding both the company and its customers from fraud and financial crime. This job is all about reviewing payment alerts, conducting investigations, and providing support to customers during stressful situations. The team thrives on collaboration, attention to detail, and a commitment to excellence, ensuring that every interaction is handled with care and professionalism.
You'll be responsible for
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Reviewing payment alerts
Review high and medium-risk payment and transaction alerts, applying sound judgment to identify potential fraud and scam activity.🕵️♂️
Conducting case investigations
Conduct thorough case reviews and complete activities to address issues impacting customers and accounts.💬
Communicating with customers
Provide clear, empathetic communication to customers, supporting those affected by scams or compromised accounts with professionalism and care.Key criteria
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1–2 years in financial services or fraud operations
Experience in risk or compliance functions is essential.View
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Customer service experience in high-pressure situations
Ability to handle sensitive inquiries with care.View
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Attention to detail in case reviews
Critical for accurate documentation and compliance.View
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