Client Service Specialist (Hearing Health) - Shepparton
About the job
As a casual Client Service Specialist at Hearing Australia, you will play a vital role in enhancing the customer experience for clients who truly need your support. Your work will not only help individuals navigate their hearing health but also contribute to a close-knit team dedicated to making a positive impact. The team values a collaborative environment where everyone is encouraged to grow and learn together.
You'll be responsible for
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Engaging with customers
Engaging with customers through phone, email, and in-person assistance.🗂️
Covering reception and administration
Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry, and monthly reports.🔧
Assisting clinicians
Assist our Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids.Key criteria
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Customer service experience
Demonstrated experience engaging with clients via phone, email, and in-person.View
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Strong computer literacy
Proficient in both Apple and Android applications for administrative tasks.View
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Team player mindset
Experience collaborating effectively within a close-knit team environment.View
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