Client Services & Administration Officer
About the job
This job is about coordinating client services and administration for a busy equine teaching hospital. By streamlining bookings and communication, you will directly enhance equine care and education, making a real impact on horse welfare in Victoria. The team values collaboration and is dedicated to providing a supportive environment where everyone can thrive.
You'll be responsible for
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Coordinating client services
Coordinate front-of-house reception, triaging client enquiries and providing clear, empathetic information.📅
Managing appointment scheduling
Manage complex appointment scheduling, admissions, discharges, and referrals to optimise clinical workflows.📋
Maintaining patient records
Maintain patient records, consents, and notes in practice management systems, ensuring documentation meets standards.Key criteria
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Appointment scheduling experience
Demonstrated experience managing complex appointment scheduling in a clinical setting.View
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Client service skills
Proven ability to deliver high-quality client service in a busy environment.View
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Equine industry experience
Practical experience working with horses or in the equine industry.View
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