About the job
The Client Services Coordinator job is all about delivering a smooth and supportive experience for individuals accessing disability and aged care services. This role is vital in guiding clients and families through their journey with genU, ensuring they feel confident and supported every step of the way. At genU, teamwork and a commitment to making a genuine difference in people's lives are at the heart of how the team operates.
You'll be responsible for
📅
Coordinating client intake and onboarding
Ensure accurate documentation and timely service activation for new clients.💰
Preparing service quotes
Align service quotes with funded plans and client goals to provide clear options.🛤️
Supporting clients throughout their service journey
Assist clients from intake through to plan management and exit, ensuring they feel supported.Key criteria
📋
Client intake and onboarding experience
Experience coordinating client intake and onboarding processes.View
📝
Knowledge of NDIS and aged care
Demonstrated understanding of NDIS and aged care frameworks.View
💻
Strong data management skills
Proven ability to maintain accurate client data across systems.View
