The Customer Success Manager (CSM) at Accenture is all about building and nurturing strategic relationships with small and medium-sized business customers. This role is crucial for ensuring that customers receive maximum value from our managed service portfolio, while also focusing on reducing churn and identifying opportunities for growth through cross-selling and upselling. The CSM acts as a bridge between clients and internal teams, ensuring effective communication and swift resolution of issues, all while striving for the highest levels of customer satisfaction and retention.