About the job
This job is about joining a dynamic team at Canva that is redefining how the world experiences design. The role focuses on customer success, account growth, and creating best-in-class processes while working in a hybrid environment that encourages collaboration and flexibility. The team thrives on curiosity and adaptability, aiming to bring value to their partnerships with customers.
You'll be responsible for
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Leading customer success and enthusiasm
You'll extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.📈
Driving account growth
You'll work to understand your customers’ objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.🛠️
Creating best-in-class processes
You'll create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider.Key criteria
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3+ years of enterprise post-sales experience
Proven experience in B2B SaaS renewals and expansions.View
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Commercial thinking
Ability to identify growth opportunities and shape value.View
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Data storytelling skills
Experience using insights to influence decisions.View
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