Cotality Australia19 jobs

Client Support Analyst

JuniorMid levelFull-timeHybridAustraliaCustomer service and supportInformation technologyPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Cotality is on a mission to revolutionise the property industry by making it faster, smarter, and more people-centric. As a Client Support Analyst, you will play a crucial role in enhancing client experiences with our Prime platform through direct engagement and technical troubleshooting. The team thrives on collaboration, innovation, and a commitment to client satisfaction, making it a fantastic environment to grow and make an impact.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Investigating and resolving client issues

You will handle support tickets, phone calls, or virtual meetings to ensure timely and effective solutions for clients.
⚙️

Setting up and configuring new client instances

Align new client setups with their specific requirements and business processes on the Prime platform.
🤝

Engaging with existing clients

Understanding evolving needs and implementing changes or enhancements to their Prime configurations will be key to your success.

Key criteria

🛠️

High-volume support desk experience

Demonstrated experience managing a busy support desk with ticket resolution.

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🔍

Analytical problem-solving skills

Proven ability to analyze issues and provide effective solutions.

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💬

Strong communication skills

Excellent written and verbal communication for client interactions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
High-volume support desk experience
Demonstrated experience managing a busy support desk with ticket resolution.

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Analytical problem-solving skills
Proven ability to analyze issues and provide effective solutions.

View

Strong communication skills
Excellent written and verbal communication for client interactions.

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Familiarity with ticketing systems
Experience using ticketing systems for issue tracking and resolution.

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Understanding of property workflows
Experience in building or property businesses enhances client support.

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