Millennium Services Group Limited7 followers71 jobs

Senior IT support analyst

Mid levelSeniorFull-timeHybridWaverley Gardens VIC 3170, AustraliaInformation technologyIT supportPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional IT support and enhancing user experience through structured troubleshooting and stakeholder engagement. By acting as a bridge between the Service Desk and IT Operations, you will play a vital role in ensuring smooth system performance and continuous improvement. The team thrives on collaboration and values ongoing training and development to support your career growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing high-quality L1 support

Providing high-quality L1 support across Microsoft 365, endpoints, and applications
📋

Managing service desk tickets

Managing service desk tickets in line with SLAs, priorities, and quality standards
🔐

Supporting identity and access management

Supporting identity and access management (Entra ID / Azure AD)

Key criteria

💻

IT support experience

Proven experience in IT support within L1/L2 environments.

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☁️

Microsoft 365 knowledge

Strong knowledge of Microsoft 365 services and applications.

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🔍

Analytical problem-solving

Experience applying structured troubleshooting techniques effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT support experience
Proven experience in IT support within L1/L2 environments.

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Microsoft 365 knowledge
Strong knowledge of Microsoft 365 services and applications.

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Analytical problem-solving
Experience applying structured troubleshooting techniques effectively.

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Identity and access management
Exposure to Entra ID / Azure AD and endpoint management.

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Documentation skills
Ability to maintain high-quality documentation and knowledge articles.

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