Heidelberg Materials Australia56 jobs

Client Support Manager

Mid levelSeniorFull-timeHybridBailey Cres, Southport QLD 4215, AustraliaCustomer service and supportPeople and culturePosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Support Manager at Hymix plays a pivotal role in shaping the future of the Northern Region business. This job is all about leading a dedicated team to deliver exceptional service and create seamless experiences for customers. Collaboration with Sales and Operations teams is key, as is a commitment to continuous improvement and customer-focused decision-making.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👨‍🏫

Leading and managing a team

Lead and manage a team of Allocators and Client Support Agents, providing coaching, guidance, and ongoing development
🚀

Driving customer service strategies

Drive strategies that deliver exceptional customer service and support across all client touchpoints
🤝

Building client relationships

Build and maintain strong, lasting relationships with clients by understanding their needs and proactively addressing concerns

Key criteria

👥

Proven leadership experience

Demonstrated experience managing and developing teams effectively.

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📊

Customer service experience

Minimum 3 years in customer service or client support roles.

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🔍

Analytical problem-solving skills

Strong capability to identify and resolve issues proactively.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Proven leadership experience
Demonstrated experience managing and developing teams effectively.

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Customer service experience
Minimum 3 years in customer service or client support roles.

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Analytical problem-solving skills
Strong capability to identify and resolve issues proactively.

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Relationship-building skills
Ability to build lasting relationships with clients at all levels.

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