About the job
The Global Solution Architect (CSA) specializing in Copilot is a pivotal job within the Customer Success AI Business Solutions team. This position focuses on driving AI transformation for customers using Microsoft’s innovative solutions. Collaboration and experimentation are key, as the team seeks to validate early-stage solutions and capture breakthrough use cases that will shape the future of Microsoft 365.
You'll be responsible for
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Driving customer satisfaction
Engaging with customers to drive positive satisfaction and become a trusted advisor by leveraging AI and Copilot expertise.🔍
Providing insights
Gathering feedback from customers and partners to inform continuous improvement within Microsoft teams.🚀
Accelerating value realization
Working with decision makers to drive usage of Copilot for M365 and secure long-term customer renewal.Key criteria
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Bachelor's degree or equivalent experience
Possession of a relevant degree or equivalent experience is essential.View
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4+ years in cloud technologies
Demonstrated experience in cloud/infrastructure technologies is crucial.View
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4+ years in customer-facing roles
Experience engaging with customers is vital for success.View
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