Commonwealth Bank103 followers100 jobs

CommSec Customer Specialisst

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional customer service by assisting clients with their Equities Account enquiries over the phone. Making a positive impact on customers' experiences is at the heart of this role, as you will be the first point of contact for many. The team thrives on collaboration and is passionate about solving problems together.

You'll be responsible for

📞

Assisting customers

Warmly and efficiently assisting customers over the phone with their Equities Account enquiries, being the first point of contact for many.
❤️

Building relationships

Connecting with customers to build trust and rapport through meaningful conversations.
🔍

Providing solutions

Using problem-solving skills to understand and identify customer concerns, delivering thoughtful and effective solutions.

Key criteria

📞

Customer service experience

Demonstrated experience assisting customers over the phone.

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💬

Communication skills

Proven ability to explain complex issues clearly and respectfully.

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🔍

Problem-solving skills

Experience identifying customer concerns and delivering effective solutions.

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View your fit

5 criteria for this job
Customer service experience
Demonstrated experience assisting customers over the phone.

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Communication skills
Proven ability to explain complex issues clearly and respectfully.

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Problem-solving skills
Experience identifying customer concerns and delivering effective solutions.

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Interest in financial services
Genuine curiosity about equity markets and financial products.

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Additional language skills
Fluency in Mandarin and/or Cantonese is highly valued.

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