About the job
The Customer Assistance Specialist job at BOQ Group is all about putting people first and making a genuine difference in customers' lives during challenging financial times. This role is crucial for assessing financial hardship requests and providing empathetic support to help customers navigate their unique situations. The team values collaboration, compassion, and a commitment to doing the right thing, creating a positive impact every day.
You'll be responsible for
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Assessing financial hardship requests
Evaluating customer requests for financial assistance to determine their needs and suitable support options.🤝
Partnering with customers
Collaborating with customers to understand their individual circumstances and provide tailored solutions.⭐
Maintaining high standards of service
Ensuring a high level of accuracy and customer service while managing competing priorities in a fast-paced environment.Key criteria
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Strong communication skills
Proven ability to communicate effectively with diverse customers.View
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Attention to detail
Demonstrated experience in maintaining high accuracy in documentation.View
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Empathy in customer service
Experience supporting customers through challenging financial situations.View
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