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Customer Enablement Specialist, AWS WWPS

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a member of the Customer Enablement Specialist Team, you will provide operational and strategic support to Public Sector customers, ensuring they receive a top-notch experience. This job is all about solving customer challenges, simplifying complex issues, and collaborating with various stakeholders. The team thrives on curiosity, connection, and a commitment to continuous improvement, making it an exciting place to grow and make an impact.

You'll be responsible for

🔧

Solving customer requests

Addressing a variety of customer requests including billing escalations, account structure guidance, and cost optimization best practices.
📋

Managing ad hoc requests

Handling numerous ad hoc requests concurrently while maintaining high-quality service and support.
📝

Developing training and documentation

Creating training materials and documentation that can be utilized by both the organization and customers for better understanding and efficiency.

Key criteria

📊

Experience with AWS services

Proven experience with AWS account structure and billing practices.

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📈

Data analysis skills

Demonstrated ability to analyze and communicate complex data effectively.

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📝

Documentation development

Experience creating training materials and documentation for scalability.

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View more

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4 criteria for this job
Experience with AWS services
Proven experience with AWS account structure and billing practices.

View

Data analysis skills
Demonstrated ability to analyze and communicate complex data effectively.

View

Documentation development
Experience creating training materials and documentation for scalability.

View

Stakeholder collaboration
Experience working with diverse teams and key stakeholders.

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