Complaint Resolution Analyst
About the job
This job is about being a vital part of the Global Customer Research and Solutions team at American Express, where your mission is to enhance customer experiences by managing complaints and uncovering insights. Your work will not only resolve issues but also influence how the company serves millions of customers. The team thrives on collaboration, growth, and a commitment to making a meaningful impact.
You'll be responsible for
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Owning customer complaint journeys
Taking full responsibility for managing a customer's complaint from start to finish, ensuring a seamless experience.🔎
Investigating issues
Delving into customer complaints to uncover insights and identify areas for improvement.⚖️
Handling regulatory matters
Managing Internal and External Dispute Resolution and ensuring compliance with privacy requests and subpoenas.Key criteria
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Customer complaint management experience
Proven experience managing customer complaints end-to-end.View
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Regulatory compliance knowledge
Demonstrated understanding of regulatory frameworks in Australia and New Zealand.View
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Cross-functional collaboration skills
Experience collaborating across teams to resolve complex issues.View
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