American Express
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Complaint Resolution Analyst

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a vital part of the Global Customer Research and Solutions team at American Express, where your mission is to enhance customer experiences by managing complaints and uncovering insights. Your work will not only resolve issues but also influence how the company serves millions of customers. The team thrives on collaboration, growth, and a commitment to making a meaningful impact.

You'll be responsible for

🛤️

Owning customer complaint journeys

Taking full responsibility for managing a customer's complaint from start to finish, ensuring a seamless experience.
🔎

Investigating issues

Delving into customer complaints to uncover insights and identify areas for improvement.
⚖️

Handling regulatory matters

Managing Internal and External Dispute Resolution and ensuring compliance with privacy requests and subpoenas.

Key criteria

🔍

Customer complaint management experience

Proven experience managing customer complaints end-to-end.

View

📊

Regulatory compliance knowledge

Demonstrated understanding of regulatory frameworks in Australia and New Zealand.

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🤝

Cross-functional collaboration skills

Experience collaborating across teams to resolve complex issues.

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View more

Meet the team

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4 criteria for this job
Customer complaint management experience
Proven experience managing customer complaints end-to-end.

View

Regulatory compliance knowledge
Demonstrated understanding of regulatory frameworks in Australia and New Zealand.

View

Cross-functional collaboration skills
Experience collaborating across teams to resolve complex issues.

View

Dispute resolution expertise
Proven background in handling internal and external dispute resolutions.

View

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