MUFG Pension & Market Services3 followers4 jobs

Complaints Officer

Mid levelFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 1 day agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Complaints Specialist at MUFG Pension & Market Services, you will play a vital role in supporting millions of Australians by managing complaints end-to-end. Your expertise will ensure that every interaction reflects professionalism and empathy, contributing to a culture that values diverse perspectives. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for someone passionate about customer resolutions.

Meet the team

About the company

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You'll be responsible for

📋

Managing complaints

Overseeing complaints from initial receipt through to resolution, ensuring timely, fair, and compliant outcomes.
✅

Delivering first contact resolution

Resolving issues efficiently wherever possible to enhance customer satisfaction.
📞

Communicating professionally

Engaging with members, employers, and internal stakeholders to manage expectations and drive outcomes.

Key criteria

📞

Complaints management experience

Proven experience managing complaints from receipt to resolution.

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✍️

Strong communication skills

Demonstrated written and verbal skills for effective stakeholder engagement.

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🔍

Analytical problem-solving skills

Experience conducting root cause analysis to improve processes.

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A meaningful career starts with a match

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5 criteria for this job
Complaints management experience
Proven experience managing complaints from receipt to resolution.

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Strong communication skills
Demonstrated written and verbal skills for effective stakeholder engagement.

View

Analytical problem-solving skills
Experience conducting root cause analysis to improve processes.

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Regulatory compliance knowledge
Familiarity with compliance-focused environments and practices.

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Organisational skills
High attention to detail and ability to manage competing priorities.

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