The Customer Advocacy and Complaints Officer position is a permanent full-time opportunity within the Customer Experience branch, offering a salary range of $85,415 - $96,138 plus a 12% superannuation and employee discount programme. This job is vital for ensuring fair, timely, and effective resolution of customer complaints across the City of Melbourne, advocating for customers while supporting the organisation in improving services and complaint handling practices. Team members work collaboratively, focusing on uplifting customer experience, trust, and advocacy, making a real impact in the community.