Customer Experience Officer
About the job
This job is about being a vital part of the Customer Service team at Greater Dandenong City Council, where you will support a diverse community through various service channels. Your impact will be felt as you assist customers with their inquiries and needs, ensuring they receive the best possible service. The team values flexibility, empathy, and a commitment to excellence, creating a welcoming environment for both staff and the community.
You'll be responsible for
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Supporting customers
Playing a critical role in assisting customers across all service channels, including telephone, face-to-face, and online interactions.🌈
Engaging with the community
Building relationships and understanding the diverse needs of the community served.⭐
Delivering high-quality service
Ensuring that all interactions with customers are positive and meet their needs effectively.Key criteria
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Strong verbal and written communication skills
Ability to explain complex information clearly and patiently.View
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Customer service principles understanding
Demonstrated knowledge of effective customer service concepts.View
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Cultural competency
Experience engaging with diverse communities and backgrounds.View
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