Customer Experience Officer
About the job
Join the Customer Experience team at Melbourne Airport and be a key player in delivering outstanding service to customers and employees alike. This job is all about creating positive and memorable interactions, ensuring that every customer feels valued and heard. The team thrives on collaboration and a shared commitment to excellence, making it a dynamic and rewarding environment to work in.
You'll be responsible for
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Responding to customer inquiries
Engaging with customers in person, over the phone, and via email to address their questions and concerns.💵
Processing refund applications
Investigating and approving refund requests in accordance with company policies.📝
Monitoring and providing feedback
Keeping track of customer feedback and suggesting improvements to enhance the customer experience.Key criteria
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Excellent verbal communication skills
Ability to convey information clearly and effectively.View
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Good problem-solving skills
Experience resolving customer issues efficiently and effectively.View
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Literacy and numeracy skills
Proficient in reading, writing, and basic math for customer inquiries.View
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