Contact Centre Administrator
About the job
This job is about overseeing the administration of the Contact Centre at Transwa, where you will play a vital role in maintaining smooth operations and supporting staff. Your efforts will directly contribute to delivering exceptional customer service across a vast public transport network. The team values collaboration, structure, and a commitment to excellence, making it a great fit for someone who thrives in a dynamic environment.
You'll be responsible for
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Overseeing administration
Overseeing the administration of the Contact Centre, maintaining rosters and supporting staff.📊
Preparing performance reports
Preparing key performance reports to track and improve service delivery.⚙️
Ensuring operational efficiency
Ensuring systems and processes operate efficiently to deliver exceptional customer service.Key criteria
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Roster development and maintenance experience
Proven experience in creating and managing staff rosters.View
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Staff supervision skills
Demonstrated ability to motivate and support team members.View
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Customer service excellence
Substantial knowledge of customer service principles and techniques.View
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