Contact Centre Officer
About the job
This job is all about using your administrative expertise to support the Victims of Crime Financial Assistance Scheme. By joining a passionate team in the Victorian Public Service, you will play a vital role in helping victims of crime navigate their recovery journey. The team values a supportive and collaborative environment, ensuring that everyone feels empowered to make a difference.
You'll be responsible for
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Responding to enquiries
Handling inbound and outbound calls about the FAS and providing support and information.🤝
Communicating sensitively
Communicating with victims in a sensitive, trauma-informed and culturally safe way that addresses their concerns.Key criteria
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Experience in victim support services
Demonstrated experience delivering support to individuals affected by trauma.View
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Sensitive communication skills
Proven ability to communicate empathetically with victims and survivors.View
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Commitment to cultural safety
Dedication to fostering a culturally safe environment for all.View
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