Service Centre Officer
About the job
This job is about joining HealthShare NSW as a Service Centre Officer, where you will play a vital role in supporting individuals who need health equipment. Your efforts will directly impact the lives of those in need, making a significant difference in their daily experiences. The team thrives on collaboration and is dedicated to providing exceptional service to the community.
You'll be responsible for
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Taking incoming calls
Handling phone inquiries and providing assistance to customers seeking mobility and health equipment.📝
Processing applications
Receiving and processing applications and orders for various health equipment.🤗
Providing ongoing support
Assisting eligible consumers with reorders and maintenance requests for their equipment.Key criteria
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Customer service experience
Demonstrated experience managing customer inquiries and support.View
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Application processing skills
Experience processing applications and orders for medical equipment.View
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Technical support knowledge
Knowledge of equipment maintenance and repair processes.View
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