About the job
This job is all about providing outstanding customer service and managing inquiries to ensure they reach the right teams. By supporting the Business Development team and capturing customer information, you’ll play a crucial role in delivering a human-rights-focused, customer-centric service. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can excel.
You'll be responsible for
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Championing a person-centred approach
Embedding customer goals in all interactions and decisions to ensure an exceptional experience.📬
Managing inquiries
Directing all enquiries to the appropriate team within Aruma and handling support service enquiries professionally.🤝
Collaborating with the BD team
Partnering with the Business Development team to uncover opportunities and address engagement barriers.Key criteria
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Formal qualification in Office Administration
Possess a qualification in Office Administration or related discipline.View
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Customer service experience
Demonstrated background in high-volume call centre environments.View
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Advanced administration skills
Proven experience in documentation, data entry, and scheduling.View
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