Optus
Contact Centre Consultant (QLD)
JuniorFull-timeOfficeBurpengary QLD 4505, AustraliaCustomer support operationsCustomer servicePeople operationsPosted 1 week ago
About the job
This job is about providing exceptional customer service as a contact centre consultant at Belgravia Leisure. The opportunity allows individuals to delight members and visitors, leaving lasting positive impressions while promoting the brand and services. The team values flexibility and is committed to exceeding customer expectations, creating a welcoming environment for all.
You'll be responsible for
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Communicating with customers
Inbound and outbound customer communication through phone, email, social platforms, and SMS.🌟
Providing excellent customer service
Responding to customers’ needs or concerns and ensuring the quality of service meets agreed customer service standards.🤝
Engaging with customers
Promoting our services and developing positive relationships with customers to provide the best customer experience.What we're looking for
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View fit
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Effective communication skills
Proven ability to engage with customers through various channels.View fit
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First Aid and CPR certification
Current Level 2 First Aid and CPR certification required.View fit
View more
