Optus
JuniorMid levelFull-timeHybridNew South Wales, AustraliaProfessional servicesCustomer service and supportInformation technologyPosted 4 days ago
About the job
Join Optus as a Contact Centre Specialist, where you will have the opportunity to deliver exceptional technical support for Cloud Contact Centre technologies. This job is crucial for ensuring customer satisfaction and stability in services, as you will take ownership of escalated issues and collaborate with various teams. The team thrives in a mature ITIL environment, valuing strong stakeholder engagement and continuous improvement.
You'll be responsible for
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Delivering technical support
Handling escalated incidents and customer issues while ensuring accurate tracking of incidents and changes.🤝
Collaborating with internal teams
Working with internal teams and vendors to resolve technical issues and support customer security requirements.📚
Maintaining technical documentation
Keeping documentation current to support ongoing operations and knowledge sharing across teams.What we're looking for
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Full Australian Citizenship
Mandatory for compliance with security requirements.View fit
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ICT technical and operational experience
Experience supporting UC and Contact Centre technologies.View fit
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Proven troubleshooting skills
Ability to manage user-facing technical issues under pressure.View fit
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