Optus
Mid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportPeople and cultureMarketing operationsPosted 1 week ago
About the job
As a Social Media Care Coach at Optus, you will lead a dynamic team of Social Media Experts, driving exceptional customer experiences while protecting the brand's reputation. This job is crucial in fostering a collaborative and high-performance environment, where continuous improvement is celebrated. The team thrives on open communication and collaboration across various internal and executive teams, ensuring that every interaction reflects the values of Optus.
You'll be responsible for
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Leading and coaching
Lead and coach a team of Social Media Experts to deliver considered customer care and brand protection.🚨
Crisis management
Handle and mitigate brand risk during crises, including designing strategic responses and leading rapid response activities.🔄
Continuous improvement
Cultivate a culture of continuous improvement through coaching, training, and performance management.What we're looking for
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Team management experience
Demonstrated ability to manage and coach teams in digital environments.View fit
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Social media operations expertise
Extensive experience running social media operations and brand protection.View fit
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Strong communication skills
Proven ability to engage and influence senior stakeholders effectively.View fit
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