Flight Centre Travel Group
Team Leader - Contact Centre
Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 days ago
About the job
The Team Leader position within the Customer Guidance team at CFS is an exciting opportunity to lead a passionate group dedicated to delivering exceptional customer experiences. This job is all about fostering a positive performance culture while ensuring high-quality service in every interaction. Collaboration and continuous improvement are at the heart of how the team operates, making it a vibrant place to grow and thrive.
You'll be responsible for
🌟
Delivering high-quality service
Providing consistent, accurate, and customer-focused interactions to customers and business partners.📚
Strengthening team knowledge
Enhancing the team's understanding of industry and market developments for informed conversations.🔍
Monitoring key requirements
Tracking and reporting on key Customer Guidance requirements, including risk and compliance.What we're looking for
📞
Leadership experience in customer-focused environments
Proven experience guiding teams to achieve strong outcomes.View fit
💼
Experience in superannuation or wealth management
Background in advice-related functions within financial services.View fit
📊
Data analysis and reporting skills
Capability to support team performance through data insights.View fit
View more
