Contact Centre Officer
About the job
This job as a Contact Centre Officer at SS&C is all about delivering exceptional customer service while being the first point of contact for inbound inquiries. Your contributions will play a vital role in supporting clients and enhancing their experience with Managed Fund Administration services. The team values collaboration, flexibility, and a commitment to excellence, creating a positive environment where everyone can thrive.
You'll be responsible for
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Responding to customer inquiries
As the first point of contact for inbound customer calls, you will provide efficient and professional assistance to customers, ensuring their needs are met.🤝
Maintaining client relationships
Building rapport and maintaining strong relationships with advisers and investors is key to delivering exceptional customer service and satisfaction.⏱️
Monitoring service inquiries
Actively monitoring service inquiries via phone or written communication to ensure client response times are met or exceeded, addressing any issues as they arise.Key criteria
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Customer service experience
Demonstrated experience in a customer service or contact centre environment.View
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Financial services knowledge
Previous experience in the financial services industry is advantageous.View
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Strong communication skills
Exceptional written and verbal communication skills for effective client interaction.View
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