SS&C Technologies1 follower9 jobs

Contact Centre Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job as a Contact Centre Officer at SS&C is all about delivering exceptional customer service while being the first point of contact for inbound inquiries. Your contributions will play a vital role in supporting clients and enhancing their experience with Managed Fund Administration services. The team values collaboration, flexibility, and a commitment to excellence, creating a positive environment where everyone can thrive.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Responding to customer inquiries

As the first point of contact for inbound customer calls, you will provide efficient and professional assistance to customers, ensuring their needs are met.
🤝

Maintaining client relationships

Building rapport and maintaining strong relationships with advisers and investors is key to delivering exceptional customer service and satisfaction.
⏱️

Monitoring service inquiries

Actively monitoring service inquiries via phone or written communication to ensure client response times are met or exceeded, addressing any issues as they arise.

Key criteria

📞

Customer service experience

Demonstrated experience in a customer service or contact centre environment.

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💼

Financial services knowledge

Previous experience in the financial services industry is advantageous.

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📝

Strong communication skills

Exceptional written and verbal communication skills for effective client interaction.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a customer service or contact centre environment.

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Financial services knowledge
Previous experience in the financial services industry is advantageous.

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Strong communication skills
Exceptional written and verbal communication skills for effective client interaction.

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Attention to detail
High level of accuracy in tasks, ensuring quality service delivery.

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Team collaboration
Motivated team player who thrives in a collaborative environment.

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