SS&C Technologies1 follower9 jobs

Contact Centre Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Officer at SS&C, you will be the first point of contact for inbound customer calls, playing a vital role in delivering exceptional customer service. This position offers a fantastic opportunity to gain insight into Managed Fund Administration services, laying the foundation for a rewarding long-term career in financial services. The team thrives on collaboration and is committed to providing a positive customer experience while maintaining high standards of service.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Responding to customer inquiries

Providing efficient and professional assistance to customers through incoming calls, emails, and messages.
🤝

Maintaining client relationships

Building rapport and maintaining strong relationships with advisers and investors to ensure high-quality service delivery.
⏱️

Monitoring service inquiries

Actively monitoring service inquiries to ensure client response times are met or exceeded, identifying and addressing any issues.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or contact centre roles.

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💼

Financial services knowledge

Previous experience in the financial services industry is advantageous.

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🎯

Target-driven mindset

Proven ability to achieve set targets and KPIs.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or contact centre roles.

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Financial services knowledge
Previous experience in the financial services industry is advantageous.

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Target-driven mindset
Proven ability to achieve set targets and KPIs.

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Communication skills
Excellent written and verbal communication skills are essential.

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Attention to detail
High level of accuracy in tasks and information handling.

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