Contact Centre Solutions Architect
About the job
As a Contact Centre Solution Architect at NCS Australia, you will play a crucial role in bridging complex business challenges with innovative technology solutions. This job is all about designing transformative customer experiences and leading the architectural vision for cloud-based contact centre platforms. The team thrives on collaboration and creativity, empowering each member to make a meaningful impact while shaping better outcomes together.
You'll be responsible for
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Designing customer experience transformations
Leading the architectural vision from the initial discovery phase through to high-level design, ensuring solutions are scalable, secure, and aligned with client objectives.🤝
Collaborating with teams
Working closely with sales and delivery teams to craft compelling proposals and technical roadmaps, redefining how brands interact with their customers.🚀
Staying ahead of industry trends
Ensuring NCS remains at the forefront of the Australian CX market by navigating complex stakeholder landscapes and facilitating design thinking workshops.Key criteria
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Contact centre solution design experience
Proven experience designing large-scale contact centre solutions.View
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Cloud-based platform expertise
Deep knowledge of platforms like AWS Konnect and Microsoft D365.View
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Conversational AI implementation
Practical knowledge of implementing AI solutions like Google Dialogflow.View
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