Contact Service Centre Performance & Engagement Lead
About the job
This job focuses on overseeing the provision of housing and accommodation customer services for ADF members and their families. The impact of this role is significant, as it directly supports the well-being of those who serve our country. The team values collaboration, open communication, and a positive workplace culture, making it a great fit for someone who thrives in a supportive environment.
You'll be responsible for
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Overseeing customer service operations
Managing the provision of housing and accommodation customer services to ADF members and their families.🚀
Driving engagement and performance
Utilising advanced communication and leadership skills to enhance team performance and engagement.🤝
Collaborating with team leaders
Working closely with team leaders to ensure consistency in messaging and service outcomes.Key criteria
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Advanced communication skills
Demonstrated ability to convey information clearly and effectively.View
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Analytical skills
Experience applying analytical skills to assess performance and make recommendations.View
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Leadership experience
Proven experience leading and developing regionally dispersed teams.View
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