About the job
The Contact Services Officer position is all about delivering exceptional front line workers compensation solutions while partnering with external BPO teams. This job plays a crucial role in enhancing the customer experience and building a customer-centric reputation for icare. The team thrives in a dynamic environment where no two days are the same, and collaboration is key.
You'll be responsible for
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Delivering compensation solutions
Deliver front line workers compensation solutions across a broad underwriting portfolio, partnering with external BPO teams to enhance customer experience.📬
Managing customer enquiries
Receive, respond and resolve enquiries raised by customers to support high standards of customer service.📝
Recording customer interactions
Accurately record customer interactions, decisions, and follow-up actions in icare’s systems.Key criteria
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Customer service experience
Demonstrated experience in customer service or administration roles.View
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Financial services knowledge
Experience in the financial services or insurance industry.View
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Underwriting exposure
Familiarity with underwriting processes and requirements.View
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