Customer Advocate Administrator
About the job
This job is about making a meaningful contribution to the community and economy through diligent operations. By working as part of a specialist team, you'll ensure customer advocacy and complaint management across NSW toll roads, handling sensitive matters with care and professionalism. The team values collaboration and continuous improvement, creating a supportive environment for everyone involved.
You'll be responsible for
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Delivering customer advocacy
Working as part of a specialist team to ensure customer matters are handled in a timely and fair manner across NSW toll roads.🔄
Coordinating complaint processes
Managing end-to-end complaint and enquiry processes, supporting investigations, and maintaining high-quality records.📬
Supporting customer engagement
Preparing correspondence and briefings, and contributing to initiatives that enhance customer experience and efficiency.Key criteria
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Experience in complaint handling
Demonstrated experience managing customer complaints in regulated environments.View
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Strong communication skills
Ability to communicate clearly with diverse stakeholders.View
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Attention to detail
Proven skills in maintaining high-quality records and documentation.View
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