About the job
Join the team as a Customer and Partner Services Officer, where support for Dealer Finance, Novated, and Structured Partners is key. This job plays a vital role in ensuring compliance with credit policy and providing exceptional technical support for consumer and commercial applications. The team thrives on collaboration, continuous improvement, and exemplifying the BOQ Group values, creating a fulfilling journey for everyone involved.
You'll be responsible for
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Providing technical support
Supporting partners by resolving complex application issues and completing work requests.✅
Ensuring compliance
Completing pre-settlement validations to ensure adherence to credit policy.📈
Engaging in continuous improvement
Participating in training and process improvements to enhance service delivery.Key criteria
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Customer service experience
Demonstrated experience in customer service or call centre environments.View
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Credit and documentation knowledge
Experience with credit, documentation, and settlements for lending products.View
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Organisational skills
Strong organisational skills for managing multiple tasks effectively.View
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