About the job
As a Partner Customer Success Manager at Vanta, you will play a pivotal role in shaping the post-sales success for our indirect customer base. This job is all about empowering customers through partnerships, driving engagement, and ensuring their satisfaction. The team thrives on collaboration and innovation, working together to build a world-class customer experience.
You'll be responsible for
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Owning post-sales relationships
Manage the post-sales relationship for indirect customers, ensuring their success and satisfaction.🚀
Driving product adoption
Encourage customers to realize the value of Vanta’s products through effective implementations and enablement.🔗
Acting as a strategic liaison
Serve as the link between Customer Success and Partner teams to ensure a seamless customer experience.Key criteria
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6+ years in customer success
Proven experience in Customer Success or Account Management roles.View
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Experience with indirect customer relationships
Background supporting customers via resellers or MSPs.View
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Strong process-building skills
Ability to develop new workflows and systems effectively.View
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