ANZ10 followers37 jobs

Customer Assist Consultant - Suncorp Bank

JuniorFull-timeOfficeBrisbane QLD, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 15 hours ago
View your fit0 of 9 criteria met

About the job

As a Customer Assist Consultant at Suncorp Bank, you will play a vital role in supporting customers through financial hardships. Your work will directly impact the financial wellbeing of our customers, helping them navigate challenging times. The team values a culture of purpose and belonging, where every member contributes to making a difference.

You'll be responsible for

🔍

Assessing customer inquiries

Reviewing applications and making recommendations for customers experiencing financial hardship.
✅

Completing workflows

Ensuring a seamless customer experience by completing the appropriate workflow for each inquiry.
📞

Maintaining customer contact

Keeping in regular contact with allocated customers until their financial difficulties are resolved or alternative solutions are found.

What we're looking for

📞

Customer assistance experience

Demonstrated experience in providing customer support during financial hardship.

View fit

📚

Understanding of legal frameworks

Knowledge of legal and regulatory requirements in banking.

View fit

🏦

Banking and lending knowledge

Familiarity with banking products and lending processes.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer assistance experience
Demonstrated experience in providing customer support during financial hardship.

View

Understanding of legal frameworks
Knowledge of legal and regulatory requirements in banking.

View

Banking and lending knowledge
Familiarity with banking products and lending processes.

View

Tertiary qualifications
Relevant educational background is preferred but not mandatory.

View

Growth mindset
Willingness to learn and adapt in a dynamic environment.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

Similar jobs

View all
People First Bank
People First Bank
Customer Assist Officer (Collections)SA · Full-time
The Customer Assist Officer at People First Bank plays a vital role in supporting customers who may be facing financial difficulties. This position is all about working collaboratively to find suitable solutions that help bring accounts back up to date, ensuring the best outcomes for both customers and the business. The team thrives on a culture of support, flexibility, and continuous improvement, making it a fantastic place to grow and make a real difference.
Commonwealth Bank
Commonwealth Bank
Bankwest Customer Engagement Consultant - Perth (Full Time/Shift)Perth, WA · Full-time
This job is all about being a Customer Service superstar in our vibrant Customer Engagement Centre. You'll play a crucial role in providing chat and phone support to customers around the clock, ensuring they receive the help they need when they need it most. Our team thrives on collaboration and a customer-centric approach, making every interaction meaningful and impactful.
Blackwoods
Blackwoods
Customer Care Consultant Trade Store - Malaga, WAWA · Full-time
The Customer Care Consultant position offers an exciting opportunity to join an energetic team in Malaga, where delivering standout service and building genuine customer relationships is key. This job is vital in supporting a growing customer base, ensuring that no two days are the same. The team values collaboration and continuous development, creating a positive environment for everyone involved.
Beyond Bank Australia
Beyond Bank Australia
Customer Relationship Consultant - ServiceAdelaide, SA · Full-time
The Customer Relationship Consultant job at Beyond Bank is an exciting opportunity to elevate your customer service experience in a supportive and inclusive environment. As a member of a dedicated team, you will play a crucial role in delivering exceptional service to customers while contributing to the community. Beyond Bank values diversity and encourages individuals from all backgrounds to apply, ensuring a workplace where everyone can thrive.