Blackwoods
Customer Care Consultant Trade Store - Malaga, WA
JuniorFull-timeOfficeSwan, WA, AustraliaPeople and cultureSalesCustomer servicePosted 2 days ago
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About the job
The Customer Care Consultant position offers an exciting opportunity to join an energetic team in Malaga, where delivering standout service and building genuine customer relationships is key. This job is vital in supporting a growing customer base, ensuring that no two days are the same. The team values collaboration and continuous development, creating a positive environment for everyone involved.
You'll be responsible for
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Managing customer orders
Deliver an exceptional end-to-end service experience by managing customer orders and communicating with customers via phone, email, and occasionally in person at our trade store.📞
Responding to enquiries
Source parts, follow up on backorder ETAs, and respond to customer enquiries to ensure their needs are met.📝
Preparing and managing quotes
Maintain accurate information while preparing and managing quotes, sharing product knowledge with customers, supported by full training and development.Skills you'll need
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Customer service experience
Experience in a trade store or retail environment is desirable, showcasing strong customer service skills and a genuine customer-first approach.💻
Computer proficiency
Confidence using computers and the Microsoft Office Suite is essential for effective communication and task management.🗣️
Communication skills
Excellent written and verbal communication skills are crucial for interacting with customers and providing outstanding service.View more