Customer Banking Specialist - Balwyn
About the job
As a Customer Banking Specialist at CommBank's Balwyn Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting our customers' lives.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional customer service, ideally in financial services.View
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Excellent communication skills
Ability to articulate financial terms clearly and effectively.View
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Problem-solving abilities
Experience in identifying solutions and placing customers at the center.View
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