Customer Banking Specialist - Grafton
About the job
As a Customer Banking Specialist at CommBank's Grafton Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, helping them achieve their financial goals. The team thrives on collaboration and is dedicated to providing exceptional service while supporting each other in a dynamic environment.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.📊
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional service in financial services or retail.View
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Excellent communication skills
Ability to articulate financial terms clearly and effectively.View
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Problem-solving skills
Experience in identifying solutions and placing customers at the center.View
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