Commonwealth Bank68 followers124 jobs

Customer Banking Specialist - Baulkham Hills (12 Months Secondment)

JuniorPart-timeOffice4 Century Cct, Norwest NSW 2153, AustraliaFinancePeople and cultureCustomer servicePosted 2 days ago
View your fit0 of 9 criteria met

About the job

As a Customer Banking Specialist at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to making a positive difference in the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Skills you'll need

🤝

Customer service experience

Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
🗣️

Communication skills

Excellent communication skills & the ability to articulate financial terms in a clear way.
🧩

Problem-solving skills

Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven customer service experience
Demonstrated experience in delivering exceptional service in financial services or retail.

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Excellent communication skills
Ability to clearly articulate financial terms and engage customers effectively.

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Problem-solving skills
Experience in identifying customer needs and providing tailored solutions.

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Retail environment experience
Background in busy, commercial settings with a focus on customer-centric solutions.

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Interest in career development
Genuine desire to build a career and improve customer financial wellbeing.

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