As a Customer Banking Specialist at CommBank's Lake Cargelligo Branch, you will be the public face of Retail Banking Services, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to positively impacting customers' lives.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting Financial Health Checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Skills you'll need
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Customer service experience
Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.🗣️
Communication skills
Excellent communication skills & the ability to articulate financial terms in a clear way.🧩
Problem-solving skills
The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.View more